Background
Dikker & Thijs, a beloved 4-star boutique hotel, was seeing its reputation slip as guests noted inconsistent room upkeep and left low cleanliness ratings on Booking.com.
The Challenge
- Quality gaps: Cleaning teams lacked supervision and the right products, so some rooms were rushed and spots were missed.
- Guest Dissatisfaction: Cleanliness scores hovered around 3.5★, steering potential guests toward other options.
- Operational Headaches: Unreliable scheduling and poor communication led to last-minute staffing scrambles.
Our Solution
Easy Clean brought in structured oversight, expert staff and the proper cleaning supplies to raise standards from day one:
- Dedicated Supervisor
- Robert, our hospitality veteran with 20+ years’ experience, leads every shift. He runs daily briefings, sets clear expectations and coaches the team to deliver spotless rooms.
- Structured Scheduling
- A precise cleaning roster guarantees every room is deep-cleaned, refreshed or inspected on time—no surprises, no missed rooms.
- Right Supplies & Products
- We supply high-quality, industry-approved cleansers, tools and linens to get each surface truly clean—no shortcuts, no watered-down solutions.
- Initial Deep Clean + Quarterly Refresh
- On day one, every room receives a full deep clean to establish a pristine baseline.
- As part of our ongoing service, we return once a quarter for another comprehensive deep clean, keeping standards consistently high.
- Obsessive Quality Control
- Every turnover is checked by Robert before guests arrive, using our strict room-inspection checklist. Any issue is fixed on the spot.
Results
- Guest Delight: Cleanliness scores skyrocketed to 4.8★ on Booking.com.
- Full Occupancy: The hotel now runs at nearly 100% capacity, with “spotless rooms” featured in guest reviews.
- Five-Star Praise: Dozens of new reviews rave about how immaculate each stay feels.
Guest testimonials
- “Was good convenient and clean.” — Michael, stayed March 2025 Booking.com
- “Great location, great service and very comfortable and clean.” — Bialick, Booking.com user Booking.com
- “We stayed in the penthouse… The room was clean and comfortable. The temperature of the room was also very good.” — Hazel, Booking.com user Booking.com
Why Easy Clean?
- Rock-Solid Reliability: We bring the right team, products and processes—every time.
- Seasoned Leadership: Robert’s two decades in hospitality guarantee flawless results.
- Complete Peace of Mind: No more guest complaints—only glowing reviews.